Help Center

Answers to the most frequently asked questions about Super Cartas

First time here? Start with how it works. If you are going to sell, also read the condition guide and seller protection.

Account

How do I sign up?

Download the app and sign in with your email (we send you a sign-in link, no password), with Google or with Discord. If it is your first time, the account is created automatically.

What do I need before listing?

A username, which is your public identity, and at least one saved address in Profile. You can add it from the publish sheet itself.

Buying

How do I buy a card at a fixed price?

Open the listing and tap "Me interesa" (I'm interested). A deal opens with the seller and a chat where you agree on payment and the meeting point. There is no cart: every deal is directly between the two people.

How do I bid on an auction?

Open the auction, choose your bid (it must exceed the current bid plus the minimum increment) and confirm. Bids are binding: if you win, you commit to completing the purchase.

What is the reserve price?

It is the minimum amount the seller accepts on an auction. If bids do not reach it at the close, there is no sale.

What are "Se busca" and "La tengo"?

If you cannot find a card, post that you are looking for it and the price you would pay. Whoever has it taps "La tengo" (I have it) and opens a deal with you.

Payment and handover

How do I pay?

Directly between buyer and seller, in cash at the meetup or by SPEI transfer. Super Cartas does not process, hold or guarantee payment for sales between users. We recommend paying at the meetup, after checking the card.

What is a SafeSpot?

A public, busy meeting point where buyer and seller meet to close the deal. You choose it together in the chat and it is recorded in the deal.

Is shipping available?

The platform is designed for in-person meetups. If both of you agree on shipping, use a tracked courier and confirm everything in the chat; keep in mind there is no refund protection for those shipments.

Selling

How do I list a card?

Find the card in the catalog and tap "Publicar" (List). Choose sale or auction, set the card's condition using the condition guide, the price, and upload real photos of your copy (up to 10).

How much does it cost to list?

Listing is free. See the fees page for any future change.

Can I edit a listing?

Yes. In your listings you can change the price, condition, description and photos while it is still active.

Problems and reports

What if the card does not match the listing?

Do not pay or take the card if it does not match the agreed condition or photos: you can walk away at the meetup. If the deal is already closed, write to [email protected] with screenshots of the chat and photos.

How do I report a listing, a message or a user?

In the app, choose "Report" on the listing or message, then the reason (counterfeit, misleading price, scam, harassment…). You can also block a user from their profile. We review every report.

What if a buyer or seller does not show up?

Say so in the deal chat and report it to [email protected]. Repeated incidents affect the user's reputation and can lead to suspension.

Can't find your answer?

Write to [email protected]. For privacy matters, [email protected].