Seller Protection
Sell with confidence
How we look after you today
Recorded deal and its own chat
Every transaction lives in a deal with its own chat. What you agreed on stays in writing: the card's condition, the price, day, time and meeting point.
Price commitment
Before a deal is opened, the buyer agrees to respect the listed price. If they try to haggle it down in private, you are free to leave them a review and report them.
Safe meeting points (SafeSpot)
We close deals in person, in public and busy places. You get paid on the spot, after handing over the card, without depending on a transfer that may never arrive.
Public reputation
Every review you get from satisfied buyers builds your profile and brings more sales. You can also read the buyer's reviews before accepting the deal.
Reports and blocking
You can report listings, messages and users from the app, and block anyone who harasses you or does not follow through. We review reports and may suspend accounts that break the Terms of Service.
What Super Cartas does not do
Super Cartas does not process or guarantee payment for sales between users and, for now, does not offer a formal protection program with refunds or mandatory mediation. That is why the tips below matter: your best protection is to close every deal well.
Tips for sellers
- Take clear photos of your actual copy, front and back, with even light.
- Grade the card honestly using the condition guide; when in doubt between two grades, pick the lower one.
- Close deals and look after your rating to climb the seller levels and unlock more active listings.
- Answer buyers' questions quickly and confirm everything in the deal chat.
- Get paid at handover. Do not hand over the card against a promise of later payment.
- If you accept an SPEI transfer, check that the money is in your account before handing over.
- Bring the card in a sleeve and top loader, and inspect it together before closing.
- Always meet in a public place; do not share your home address.
- Keep communication inside the app: it is your evidence if there is a report.
If a buyer does not show up or does not pay
If the buyer does not come to the meetup or does not do what was agreed, report them by writing to [email protected] with screenshots of the chat. Users with repeated incidents get reputation penalties and may be suspended from the platform.
Contact
To report a problem write to [email protected]. For anything else, see the help center or write to [email protected]. Also read the buyer protection page.